Pizzeria gives customers a new way to order pizza
By:
Ashley Cerasaro
Reporter, Tennessee Journalist
How do you like your pizza?
Papa
Murphy's, famous for its Take ‘N' Bake Pizza concept,
opened a new store at 4409 Chapman Highway on Wednesday, April 2,
giving South Knoxville residents a new way to order pizza.
Joe Gemmell, director of operations for Papa Murphy's
in Tennessee, said Papa's employees assemble the pizzas fresh in
front of customers, but they do not bake them.
"It allows the customer to buy it anytime,
like in a grocery store, and then make it whenever they want,"
he said. "Our pizzas can last up to two days in the refrigerator."
Gemmell said that Take ‘N' Bake pizza is widespread
on the West Coast.
"It began as a West Coast idea that's really
spread, and now we're bringing it to Knoxville," he said.
Carol Costello, a professor of retail,
hospitality and tourism management at the University of Tennessee,
taught Gemmell when he was a student at the University studying
hotel restaurant administration and business. Costello said she
is already a fan of Papa's Take ‘N' Bake Pizza, and she thinks
it's great for South Knoxville and for students on UT's campus who
have access to an oven.
"I think with everyone's busy schedule and
the economy, [Papa Murphy's makes it] possible to pick up a great-tasting
pizza at a very reasonable price and take it home and bake it at
your convenience," Costello said. "When you order delivery,
for about 30-plus minutes you are waiting around for the doorbell
to ring....and then you hurry to eat the product while it is still
hot."
Gemmell said that all of Papa's ingredients are
fresh.
"The [chain's] founders decided if they were
going to do pizza, they were going to do it the right way,"
he said. "They wanted the customer to get good value for their
money, not frozen cheese pellets."
UT sophomore Eric Hudgins said he ordered from Papa
Murphy's because he likes to try new things.
"I liked it because it wasn't delivery, but
it wasn't frozen either," Hudgins said. "I thought the
cheesy bread was an incredible value, and the pizza tasted really
fresh."
Gemmell hopes to reach out to UT students as both
customers and potential employees.
"Mostly what I've done right now is through
Carol. I speak to some of her classes, and I always drop off coupons
to hand out to students," he said. "And our hours are
very flexible for college students. It's a clean environment. They
can still go out afterwards. They're not going to be all dirty."
The South Knoxville location celebrated its grand
opening April 24-27. Gemmell said the event boosted the store's
traffic at least 75 percent.
"The South Knoxville location is the best store
opening, out of the three stores we've opened, we've had to date,"
he said.
Gemmell and his partners have also opened Papa's
stores in North Knoxville and Fountain City.
Gemmell credits brand recognition for the South
Knoxville location's immediate success. "As we're here in town
more, the public is understanding who we are."
Gemmell and his partners hope to open at least 22
stores within a 60-mile radius around Knoxville.
Papa Murphy's is now the fifth largest pizza chain
in the U.S. with more than 1,000 locations. It has been voted best
pizza chain in America five years in a row by Restaurants
and Institutions magazine's Choice in Chains poll.
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